Refund & Return Policy
At TechProHelp, transparency is our priority. We provide premium subscriptions and software at unbeatable prices with clear, fair policies designed to protect your investment while ensuring sustainable service.
Important: Read Before Purchase
Understanding Our Digital Products
TechProHelp specializes in providing premium digital subscriptions and software licenses at significantly discounted prices. Our products include ChatGPT Plus, Netflix, Canva Pro, Figma, Midjourney, LinkedIn Premium, and more. Due to the instant delivery nature of digital products, our refund policy differs from physical goods.
48-Hour Claim Window
You have exactly 48 Hours from the moment of product delivery to report any issues with your subscription or software access. Claims submitted after this window will not be eligible for review or refund.
Valid Refund Scenarios
We process refunds only for the following verified situations:
- Account Access Issues: If login credentials provided do not work and the issue is verified on our end
- Wrong Product Delivered: If you ordered ChatGPT Plus but received Netflix credentials (verified with proof)
- Expired Subscription: If the delivered subscription expires within 7 days of purchase (documented evidence required)
- Technical Malfunction: If the account has critical technical issues preventing normal usage (must be reproduced)
When an issue is genuinely caused by TechProHelp, we provide full resolution through replacement, credit, or refund. We stand behind every subscription we sell and ensure you receive working access as advertised.
How to Request a Refund
Follow these mandatory steps to ensure your refund request is processed efficiently:
Document the Issue
Take clear screenshots or screen recordings showinga issue. For login problems, capture the error message. For subscription issues, document the expiry date or feature limitations.
Gather Your Order Details
Locate your order confirmation email from TechProHelp. Note down your Order ID, purchase date, and the product name. This information expedites the verification process.
Contact Support via WhatsApp
Message our dedicated support team on WhatsApp with your order details and proof of the issue. Our team is available 24/7 to assist with verification and resolution.
Await Verification & Resolution
Our technical team will verify your claim within 12-24 hours. If validated, we'll offer an immediate replacement, store credit, or full refund based on your preference and situation.
Frequently Asked Questions
Q: Why is the claim window only 48 hours?
Digital subscriptions require immediate verification. This window ensures claims relate to delivery issues, not usage problems that develop later. It allows us to quickly validate genuine concerns and provide instant resolutions to legitimate customers.
Q: What happens after I submit a refund request?
Our verification process typically takes 12-24 hours. We test the credentials, check subscription validity, and review your documented evidence. Upon validation, resolution options are presented immediately—no lengthy waiting periods.
Q: Can I get a refund if I change my mind?
Due to the instant delivery nature of digital products (accounts are activated immediately upon purchase), we cannot offer refunds for change of mind. Please review product descriptions carefully before completing your purchase.
Q: What is "Store Credit" and how does it work?
Store credit is an alternative to cash refunds that can be used for any future purchase on TechProHelp. It's often processed faster than bank refunds and gives you flexibility to choose a different subscription that better suits your needs.
Q: How long do refunds take to process?
Once approved, refund timelines vary by payment method:
- UPI/Bank Transfer: 2-4 business days
- Credit/Debit Cards: 5-7 business days
- Store Credit: Instant (available immediately)
- PayPal/Wallets: 1-3 business days
Processing Times & Expectations
Important: Read Before Purchase
Understanding Digital Products
TechProHelp specializes in digital subscriptions and software licenses for premium tools like ChatGPT Plus, Netflix, Canva Pro, Figma, Midjourney, and LinkedIn Premium. Due to the instant delivery nature of digital products, all sales are typically final.
When Refunds Are Available
We only process refunds or replacements in the following verified circumstances:
- Non-Delivery: If you haven't received your login credentials within 24 hours of payment confirmation
- Incorrect Product: If we delivered a different subscription than what you ordered
- Account Access Issues: If the provided credentials don't work at the time of delivery (must be reported within 48 hours)
- Premature Expiration: If your subscription expires significantly before the stated duration
For verified issues on our end, we offer instant replacement accounts or full refunds—whichever you prefer. Your satisfaction is our priority!
When Refunds Are NOT Possible
To maintain fairness and prevent abuse, we cannot offer refunds in these situations:
- Change of Mind: If you no longer want the subscription after receiving working credentials
- Wrong Product Ordered: If you mistakenly ordered the wrong subscription (always double-check before purchase!)
- Late Reporting: Any issues reported after the 48-hour window
- Account Misuse: If you violated the platform's terms of service, leading to account suspension
- Password Changes: If you changed the password and lost access (we provide recovery support, not refunds)
- Already Used: If you've actively used the subscription for multiple days before reporting an issue
- Third-Party Issues: Problems with the parent platform (e.g., Netflix, ChatGPT) that are beyond our control
Test your account immediately upon delivery! The 48-hour window starts from the moment we send your credentials, not when you first try them.
How to File a Refund Request
If you encounter a legitimate issue, follow these steps for the fastest resolution:
Verify the Issue Immediately
Try logging in with the credentials we provided. Take screenshots showing any error messages. Note the exact time you're experiencing the issue.
Gather Your Order Details
Have your Order ID, payment proof, and the original email/WhatsApp message with credentials ready. This speeds up verification.
Contact Us via WhatsApp
Message our support team on WhatsApp with your order details, issue description, and screenshots. Our team is available 24/7 to assist you.
Receive Your Resolution
For verified issues, we'll either send replacement credentials instantly or process your refund within 3-5 business days to your original payment method.
Our average response time is under 2 hours. For urgent issues, we typically resolve them within 30 minutes during business hours (9 AM - 9 PM IST).
Refund Processing Timeline
Once your refund request is approved, here's what to expect:
Refund Methods
Refunds are issued to your original payment method:
- UPI/Paytm/PhonePe: Direct refund within 3-5 business days
- Debit/Credit Card: 5-7 business days (depends on your bank)
- Net Banking: 3-5 business days
- Digital Wallets: Instant to 24 hours
Note: Processing time may vary based on your bank or payment provider. If you don't receive your refund within the stated timeframe, contact your bank first, then reach out to us for assistance.
Our 100% Warranty Promise
What We Guarantee
Every subscription purchased from TechProHelp comes with our quality guarantee:
- Instant Delivery: Credentials delivered within 10 minutes of payment (usually under 5 minutes)
- Working Accounts: All accounts are tested before delivery
- Full Subscription Period: You get the complete duration you paid for
- Replacement Support: If an account stops working unexpectedly, we provide free replacement
- 24/7 Support: Round-the-clock assistance via WhatsApp
We offer the same premium subscriptions at up to 70% off retail prices, with the same quality and support. That's our TechProHelp promise!
Frequently Asked Questions
Q: Why is there a 48-hour claim window?
This window ensures that issues are genuine delivery problems, not issues arising from later use. It allows us to quickly verify and resolve authentic problems while preventing misuse of our refund policy.
Q: Can I get a partial refund if I've used the subscription for a few days?
No. Since digital products are delivered instantly and cannot be "returned," we only offer full refunds for accounts that were non-functional at the time of delivery (verified within 48 hours).
Q: What if I accidentally ordered the wrong subscription?
Unfortunately, we cannot refund customer ordering mistakes. However, we may be able to offer an exchange (subject to availability and price difference adjustment). Contact us immediately if this happens.
Q: Do you offer refunds for accounts that get banned?
No. Account bans typically result from violating the platform's terms of service (sharing credentials, suspicious activity, etc.). We provide guidelines for safe usage with every order. Follow them carefully to avoid issues.
Q: What happens if the parent platform (Netflix, ChatGPT, etc.) has issues?
We're not responsible for temporary outages or issues with the platforms themselves. However, if it's a persistent problem affecting only your account, contact us for a replacement.
Q: Can I extend my subscription before it expires?
Absolutely! Visit our shop and purchase an extension anytime. You can also upgrade to a different plan. Contact support for personalized assistance.
Need Help? We're Here 24/7
Our dedicated support team is always ready to assist you with any questions or concerns.
WhatsApp Support
+91 99999 99999
Fastest response for urgent issues
Email Support
support@techprohelp.in
For detailed queries & documentation
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